Privacy Policy of 7v7v

Overview

Welcome to 7v7v. We operate an online gaming platform serving players across Bangladesh, offering cricket betting, live casino games, slots, crash games, and fish shooting titles. This Privacy Policy governs how we collect, process, store, and share information about you when you access or use the 7v7v website and related services.

By registering an account, making a deposit, or otherwise using any feature of the 7v7v platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all users of the 7v7v platform regardless of how they access it — whether through a web browser on a smartphone in Dhaka, a desktop device in Chittagong, or any other means across Bangladesh. We encourage all players to read this document carefully before participating in any games or wagering activities.

Information We Collect

In order to provide a safe, reliable, and personalised gaming experience, 7v7v collects a range of information from users. We only collect what is genuinely necessary to operate our services, process transactions, and comply with applicable responsibilities. The categories of information we may collect include:

• Account registration details — including your name, username, date of birth, and email address provided during sign-up.
• Financial and payment information — including transaction records associated with bKash, Nagad, Rocket, Upay, Visa, and Mastercard deposits and withdrawals. We do not store full card numbers or bKash/Nagad PINs.
• Identity verification documents — such as a copy of your National Identity Card (NID) or passport, collected when KYC verification is required.
• Device and technical data — including IP address, device type, operating system, browser type, and session logs collected automatically when you access 7v7v.
• Gameplay and behavioural data — such as games played, wagers placed, session durations, and in-platform activity logs, which help us monitor for responsible gaming concerns and platform integrity.

We do not collect sensitive personal information such as religious beliefs, political opinions, or health records. Where information is collected through third-party payment processors like bKash or Nagad, the privacy policies of those providers also apply to that portion of data.

How We Use Your Information

The information collected by 7v7v is used strictly for legitimate operational and service-delivery purposes. We do not engage in behavioural advertising profiling or sell user data in any form. Specific uses include:

• Account management — to create, verify, and maintain your 7v7v player account, including password resets and identity confirmation.
• Payment processing — to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you contact us about bonuses, withdrawals, or account issues.
• Platform security and fraud prevention — to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other violations of our Terms and Conditions.
• Responsible gaming monitoring — to identify patterns of behaviour that may indicate problem gambling and to enable us to offer support, implement limits, or enforce self-exclusion where appropriate.
• Service improvements — to analyse aggregate, anonymised usage patterns that help us improve game offerings, load times, and the overall player experience on the 7v7v platform.

Cookies and Tracking Technologies

7v7v uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. Cookies are small text files stored on your device that allow us to remember your session, language preferences, and login state. Essential cookies are necessary for core platform features such as maintaining your login session and processing transactions securely — these cannot be disabled without disrupting your use of the platform.

Analytics cookies help us understand how players interact with the platform — for example, which games are most popular in Sylhet or Khulna, or where players tend to encounter errors. This data is aggregated and anonymised. You may adjust your browser settings to refuse non-essential cookies, though this may affect certain features of the 7v7v platform.

Data Sharing and Disclosure

7v7v does not sell, trade, or rent your personal information to any third party for commercial purposes. We may share limited information with carefully selected third parties only under the following circumstances:

• Payment providers — when processing deposits or withdrawals, relevant transaction data is shared with the applicable payment service (e.g., bKash, Nagad, Visa) solely to complete that transaction.
• Game technology providers — game studios such as Pragmatic Play, Evolution Gaming, or Spribe may receive technical session identifiers to load and run their games on our platform, but they do not receive your full profile or financial data.
• Legal and regulatory obligations — if required by law or in response to valid legal process, we may be required to disclose certain information to law enforcement or other competent authorities.

In all cases where data is shared with third parties, we require those parties to handle the information in accordance with applicable data protection standards and to use it only for the purpose for which it was shared.

Data Security

We take the security of your personal data seriously. 7v7v employs a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, firewalls, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits of our platform infrastructure.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that poses a risk to your rights or interests, we will take appropriate steps to notify affected users within a reasonable timeframe.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account data is typically retained for the duration of your active account plus a period of up to five (5) years following account closure, in accordance with standard financial record-keeping requirements.

Transaction records associated with bKash, Nagad, Rocket, and other payment methods are retained for the period required by applicable financial regulations. KYC documents (such as NID copies) are retained for the minimum period required by law and then securely deleted. You may request the deletion of your account and associated data at any time, subject to any mandatory legal retention obligations that override such requests.

Your Rights

As a 7v7v player, you have the following rights with respect to your personal data. These rights are available to all users regardless of whether they are located in Dhaka, Rajshahi, Barisal, Mymensingh, Rangpur, or elsewhere in Bangladesh:

• Right to access — you may request a copy of the personal data we hold about you at any time.
• Right to correction — if any of your personal data held by us is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — subject to legal obligations, you may request the deletion of your personal data. We will action such requests within a reasonable timeframe.
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example if you contest its accuracy while we are verifying it.
• Right to object — you may object to the use of your data for direct marketing purposes at any time, with immediate effect.

To exercise any of the above rights, please contact our support team. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Third-Party Services

The 7v7v platform integrates with third-party service providers including game studios, payment processors, and analytics tools. These providers operate under their own privacy policies, and we recommend reviewing those policies when using their services through our platform. We conduct due diligence to ensure that any third party we work with maintains adequate data protection standards.

Please note that 7v7v is not responsible for the privacy practices of third-party websites or services that may be referenced in communications or accessed through our platform. Clicking on links leading outside our platform (if any such links exist in specific communications) is at your own discretion and subject to the policies of those external sites.

Age Restriction

7v7v is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any gaming or wagering activity on our platform. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that a user under the age of 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that your child has registered on our platform, please contact us immediately at [email protected] so we can take action promptly.

Changes to This Privacy Policy

7v7v reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of the 7v7v platform after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you should cease using the platform and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7v7v handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to responding to all privacy-related enquiries promptly and transparently.